Privacy Policy

Last Updated: May 12, 2025

This Privacy Policy explains how SHINOTEL INFOZ ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our Android application ("Application").

By using the Application, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Application.

1. Information We Collect

1.1 Personal Data

We may collect the following personal information that you voluntarily provide while using the Application:

First and last name
Email address
Phone number

1.2 Usage Data

Usage data is collected automatically and may include:

Device information (e.g., type, model, OS version)
IP address
Date and time of access
App features accessed and usage behavior

1.3 Voice Data (Microphone Permission)

We request access to your device’s microphone using the permission android.permission.RECORD_AUDIO for enabling voice features such as:

Voice search
Voice commands

No voice recordings are stored, transmitted, or shared. Audio input is processed temporarily for immediate functionality and then discarded. This permission is optional and can be revoked at any time in your device settings.

2. How We Use Your Information

We use your data to:

Provide and maintain the Application
Manage your account (if applicable)
Respond to support requests or inquiries
Enable voice-based features (microphone access)
Improve user experience and Application performance
Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in the following cases:

Service Providers: To assist in providing core services (e.g., hosting, analytics), under strict confidentiality agreements.
Business Transfers: In case of a merger, sale, or acquisition.
Legal Requirements: If required to comply with applicable laws or legal processes.
With Your Consent: Where you explicitly agree to share data.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

5. Your Data Rights and Controls

You can request access, update, or deletion of your personal data by contacting us directly.
You can control permissions (like microphone access) through your device settings.

6. Security

We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

This app is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately for removal.

8. Permissions Used

Microphone (RECORD_AUDIO): Enables voice features. Used temporarily and never stored. Optional and controlled by the user.

9. Third-Party Links

The Application may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes within the Application or via email if applicable. Continued use of the Application constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Phone: +91 9110772774

12. Account Deletion

You have the right to request deletion of your account and associated personal data at any time. To request deletion:

Once your request is verified, your account and personal data will be permanently deleted within 7 business days, unless retention is required by law (e.g., for legal compliance, fraud prevention, or dispute resolution).